Our commitment

 

Our commitment is to provide our customers with high quality and top notch products that are well priced and accessible.  We aim to delivery a shopping experience that is enjoyable, helpful, and all-inclusive and strive to be a point of contact throughout the entire shopping process.  If you have any questions, comments, or suggestions please feel free to contact us.  

 

Payment Methods

We gladly accept Visa, MasterCard, Discover Card, American Express through PayPal, our main merchant provider.  PayPal is a safe and secure third provider of online payment and transaction processing (www.paypal.com).  Any questions regarding payment methods please direct them here.

 

Sales Tax

Maryland Tax Law requires that Maryland-based businesses collect sales tax (6.0%) on orders shipped only to addresses within Maryland.

 

Returns and Exchanges

We take pride in our customer service, if you are not satified with your purchase, please contact us right away and we will work with you if correcting any issues.  Due to the nature of our products, opened items are non-returnable or refundable.

 

Conditions of Use

Pepper Shack is not responsible for any damages or injuries resulting from the use, comsumption, ingestion, and/or contact with sauces, dry goods, and/or any products sold by Pepper Shack.  Purchaser of these products hereby acknowledges the risks associated with use of these products, many of which contain but are not limited to intense heat factors and irritable spices.  If this product is given as a gift the purchaser will be responsible for making the recipient fully aware of the potential danger if handled improperly, or directly consumed.  Pepper Shack has used all means available to educate, inform, and accurately represent each product or sauce throughout this online store  USE AT YOUR OWN RISK.